Trust Center · Refunds
Refund Policy
Last updated November 1, 2026
Veyas has not launched, and no one is being charged yet. Design partner firms use Veyas free until three months after general availability, then at design-partner pricing for at least their first year. This policy applies to paid plans from launch.
Full refund within 14 days
If Veyas isn't right for your firm, ask within 14 days of your first charge on any plan and we refund that charge in full. No questions, nothing to fill in beyond the request itself.
| Charge | Refund |
|---|---|
| First charge on any plan | Full refund if you ask within 14 days |
| Extra AI intakes beyond your plan | Full refund if charged in that first 14 days |
| Later renewals | Not refunded; cancel any time and you won't be charged again |
| A charge made in error, or a double charge | Always refunded in full, whenever you notice it |
Cancelling
You can cancel at any time. Your plan stays active until the end of the period you paid for, and you are not charged again. There is no cancellation fee.
How to ask for a refund
- Email info@veyas.ai from your account's email address and say which charge.
- We confirm within 24–48 hours.
- Refunds go back to the card you paid with. Your bank may take a few business days to show it.
Related
Prices and what each plan includes are shown before you choose a paid plan. Billing terms are in the Terms of Service.